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OnHold Marketing & Communications, Inc. was established in 1994 to offer the best on holding messaging services. They have a team of professionals who find essential information about the client and use it to come up with effective on-hold messages. They have multi-lingual scriptwriters, professional announcers, and sound engineers to create on-hold messages. 

Today, they are catering to various clients all over the US and have a considerable international clientele as well. They provide consultancy so that their customers can find affordable marketing solutions.

Marketing & Advertising

11-50 Employees

New York City

OnHold Customer Success Journey

The Challenges

OnHold Marketing & Communications fulfil the recurring needs of their clients by providing various on-hold marketing services. SubscriptionFlow provides them with a platform to manage marketing plans, pricing, and subscriptions for different clients.

The challenges that SubscriptionFlow successfully overcame for this project include:

  • To provide OnHold Marketing & Communications Inc. with an integrated system to manage recurring billing as well as other business processes.
  • To understand the complexities in the invoicing and billing process
  • To keep recurring billing management solutions flexible enough so that other applications can be integrated as per the business needs and requirements.

OnHold Marketing & Communications Inc. offers subscriptions for on-hold messaging services. They operate a B2B business, and any mistake in billing and invoicing can not only affect their client relationships but also their reputation in the market. They needed a flawless subscription billing management system.  One of the biggest challenges for magazines and periodicals is managing their diverse subscribers. It is even more complex when there is more than one subscription plan. SubscriptionFlow had to provide them with a system where they could devise and manage subscription plans and billing & invoicing against these plans accurately.

Requirements

OnHold Marketing & Communications is one of the oldest clients of SubscrptionFlow. They are still on board because they find this subscription handling platform and services of SubscriptionFlow beneficial.

  • Prompt and accurate subscription billing management through cloud-based software.
  • AI-based SubscriptionFlow platform provides useful business insights that are used to devise business policies of the future.
  • SubscriptionFlow support team is all-time available for OnHold Marketing & Communications.

Time and money both are the resources that a business needs to use wisely. Since OnHold Marketing & Communications has shifted to SubscriptionFlow, they have been able to use these resources in the best way because the recurring billing and the payment processing is handled automatically. Now, they have a better chance to focus on their core business. SubscriptionFlow has helped OnHold Marketing & Communications Inc team to progress and grow.

Solutions

The team from of experts from Nasopure & Communications contacted the passionate professionals at SubscriptionFlow. Teams from both sides conducted various sessions to provide them with a holistic subscription management solution.

  • SubscriptionFlow platform for recurring billing management.
  • SubscriptionFlow feature of Reporting & Analytics for accuracy in various Nasopure business processes.
  • A scalable subscription billing platform that can easily be integrated with other applications.
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Implementation

SubscriptionFlow dedicated its best resources to fulfilling the recurring billing and payment management needs of OnHold Marketing & Communications, Inc. These two companies have a B2B relationship. They can manage their recurring billing process through the SubscriptionFlow platform. Other than subscription billing management, there are a few things related to payment management in the pipeline.

Accurate billing is the first step to developing a relationship of trust with the customer. The recurring billing management software of SubscriptionFlow is AI-based that ensures accuracy in the billing process. SubscriptionFlow team has also integrated the subscription handling software with an efficient CRM to offer OnHold Marketing & Communications a business solution to manage all business activities on the same platform.

Integrations enhance software functionality. Thus, SubscriptionFlow integrated with third-party applications to facilitate various business processes.

SubscriptionFlow fulfils the business needs of OnHold Marketing & Communications, Inc the way they want.

Looking Forward

SubscriptionFlow has used its resources to fulfill the business requirements of OnHold Marketing & Communications, Inc. Today, they are running their business efficiently. Team SubscriptionFlow expects to further strengthen its relationship with OnHold Marketing & Communications, Inc.