Data Security is Critical to Subscription Management

Your subscription management software acts as a central hub that connects your products, customers, and payments, and must therefore place strict security and compliance measures to build and maintain customer trust. SubscriptionFlow places critical importance on data security and compliance as the platform is tasked with handling sensitive customer and payment data including compliance with PCI and GDPR regulations.

SubscriptionFlow prioritizes consent and transparency when it comes to accessing customer data. We adhere to the European Union’s General Data Protection Regulation (EU-GDPR), and uphold the highest degree of compliance when it comes to processing and storing customer data. Our commitment to GDPR compliance is integral to our approach, abiding by the ‘Privacy by Default’ and ‘Privacy by Design’ principles that emphasize minimal data processing and exposure at every stage of your subscription management journey.

How SubscriptionFlow Maintains GDPR Compliance?

The following are just some of the ways SubscriptionFlow ensures GDPR compliance at each stage of your journey with our software:

Robust Security Infrastructure

Our agile system employs a robust security infrastructure to prevent unauthorized access and mitigate data breaches.

Cross-Functional Collaboration

SubscriptionFlow brings together experts from product development, marketing, compliance, and security teams to ensure comprehensive GDPR compliance across all streams of operation.

Automated Data Retention Policy

We have implemented an automated data retention policy that aligns with GDPR guidelines, ensuring data is stored only for necessary periods. If you choose to terminate your account, all stored data is erased from our system within 120 days.

GDPR-Compliant Features and Solutions

Our software incorporates features and solutions that are designed in accordance with GDPR guidelines. Any data imported into the system is controlled and processed on a need-to-access basis and we ensure strict GDPR compliance both as data controller as well as a data processor.

Privacy Policy Updates

We regularly update privacy policies and communicate changes to customers, fostering transparency about data usage and storage.

Third-Party Application Integration Compliance

SubscriptionFlow offers countless third-party integrations and has systems in place to ensure GDPR compliance when integrating with third-party applications. This means no you never have to worry about the misuse of your data through a third party app you integrate with SubscriptionFlow. Our system allows you to grant permissions where accessible to share data between the two integrated platforms.

Our Data Control and Retention Policy

Operating as a data controller, SubscriptionFlow meticulously maps and updates data repositories, ensuring compliance with GDPR guidelines. Our commitment to your business includes:

Data Retention

SubscriptionFlow undertakes to delete customer Personally Identifiable Information (PII) and end-user data within 120 days, retaining only essential data for compliance and legal purposes.

Consent Process

We obtain explicit consent from customers during the sign-up process and allow them to revoke consent at any time. This includes access to their billing and shipping addresses, contact information, payment methods, as well as usage tracking when applicable.

How SubscriptionFlow Ensures Data Privacy?

As a data processor, SubscriptionFlow ensures data security through the following:

Secure Data Handling

Our platform enables retailers to obtain, record, and withdraw consent directly from checkout pages, ensuring secure data processing. The terms & conditions at checkout can be used to communicate data privacy expectations

Post-Membership Data Management

We assist merchants in managing customers’ PII data post-membership, allowing data deletion while maintaining aggregate reporting integrity.

Self-Service Portal

Our configurable self-service portal empowers merchants to grant customers access to their personal information, facilitating modification or deletion. When a customer deletes their details, we protect their right to data privacy by erasing our right to process this data further.

SubscriptionFlow continuously explores and acquires new features to align with GDPR and data security regulations, welcoming feature requests at [email protected].

SubscriptionFlow’s Security & Compliance Commitment

PCI DSS Compliance

SubscriptionFlow is PCI-DSS Level 1 compliant, consistently protecting customers’ payment information through rigorous security measures. The Payment Card Industry Data Security Standard (PCI DSS) compliance is a testament to SubscriptionFlow’s commitment to data protection.

GDPR Compliance

SubscriptionFlow aligns with the General Data Protection Regulation (GDPR) by collecting and storing customer information only with explicit consent. Compliance measures include data minimization, secure data storage, and prompt data erasure after account deletion.

HIPAA Compliance

SubscriptionFlow, serves subscription-based business across diverse industries, including healthcare merchants. In serving healthcare merchants our system ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA). Administrative, technical, and physical safeguards are implemented to protect electronic protected health information (ePHI).

SOC 1 and SOC 2 Attestation

SubscriptionFlow’s compliance with SOC 1 and SOC 2 attestation ensures that the services provided meet internal control standards, providing valuable information for audits and risk assessment.

In-App GDPR Features

SubscriptionFlow provides in-app features for GDPR compliance, including consent management, personal data management, and the right to portability, allowing customers to control the retention or purging of their personal data.

Governance, Risk, and Compliance (GRC) and Privacy

SubscriptionFlow’’s dedicated team works on GRC and Privacy initiatives, conducting internal audits, risk assessments, and ensuring compliance with privacy regulations.

Physical and Network Security

SubscriptionFlow ensures physical security, network security, and restricted administrative access, providing a highly secure infrastructure.

Security is Our Top Priority

SubscriptionFlow emphasizes continuous improvement in security through vulnerability scanning, patching, and a robust system for monitoring, disclosure, and responsible disclosure policies.

Security is a top priority for SubscriptionFlow, and we invite users to contribute to our ongoing efforts by reporting any security issues to [email protected]