What is Health score?

What is Health Score?

The customer health score is a metric that shows the probability of a customer to grow, stay consistent, or churn. Customer success leaders use it to predict how the business relationship with a customer can change over time. To be precise, it is a metric that helps a SaaS business assess the relationship with a customer – whether they’re in danger of churning or, on the contrary, ready to upgrade to a higher plan.