FEATURED POST

Customer success vs customer support vs account management: Understand the Roles in Customer Success

Jul 11th, 2022

In customer success, there are multiple roles involved to carry out all the processes to achieve the customer success. The teams and management of all the roles are onto a single goal i.e., to […]

How Does eCommerce Businesses Add Subscriptions In An Existing Business Model

Jul 8th, 2022

Statista predicts that the eCommerce business market will hit sales of 8 trillion dollars in 2023 which is more than 50% of the sales made in 2021. That shows the success and growth of the eCommerce […]

It Is High Time to Work to Attain a Good NPS Score

Jul 6th, 2022

A good Net Promoter Score (NPS) is when the number of promoters for your SaaS subscription business is more than the number of detractors (promoters are those customers who suggest your services or […]

How to Drive Conversions from Trial to Paid Conversions in B2B SaaS Businesses

Jul 4th, 2022

From trial to paid . . . A long journey? The answer is no if SaaS free trial best practices are adopted. The customer acquisition and customer retention process are integral to the success of a SaaS […]

What is Net Promoter Score, How to calculate NPS, and Why is it Important in SaaS?

Jul 1st, 2022

One cannot grow without feedback… The same goes for SaaS businesses. NPS SaaS score helps businesses to optimize their revenue and retention goals. In business, word-of-mouth marketing and customer […]

Understanding Net Revenue Retention in SaaS: Calculate NRR

Jun 29th, 2022

With the plethora of SaaS subscriptions and customer success metrics for revenue retention and revenue management, Net Revenue Retention is the key factor in SaaS. For SaaS businesses, the main goal […]

Top 5 Factors That Leads to Higher Customer Churn Rate

Jun 27th, 2022

One of the nightmares that SaaS and recurring businesses do not want to see is the increasing customer churn rate. But what if this becomes a reality? You have to stop it before it turns into a […]

10 Most Important Customer Success Metrics for SaaS Subscription Businesses

Jun 24th, 2022

Customer success metrics are the key to scrutinizing your company’s performance, goals, and objectives. Without metrics, the business can face several obstacles in viewing the paths to growth […]

A Guide to Understand Customer Success Playbooks-Grow Bottom Line for Your Subscription Business

Jun 22nd, 2022

To meet the company’s target and milestones of achievements, it is vital that the customer success team is fully equipped with tools. For every SaaS business, customer success is key to the success […]

Learn About Entitlement Management Software Solutions

Jun 20th, 2022

In the contemporary world, not just businesses are shifting to harnessing the recurring needs of their customers but also there has come a global trend at the customer end to prefer subscriptions—a […]

Enhance User Experience—Boost Customer Loyalty with Reward Redemption in SubscriptionFlow

Jun 17th, 2022

Reward Redemption is another magnet that not only attracts customers but also gives them an adrenaline rush every time they get something as a reward. For SaaS businesses and those whose business […]

Chargebee vs SubscriptionFlow: Which Should I Use to Manage Subscriptions?

Jun 15th, 2022

Recurring billing, membership management, repeated and periodic invoicing, and a plethora of other tasks combine to make the cumbersome task of subscription management. Needless to say, a […]