Cognitech is a video forensic company that offers both hardware and software to different law enforcement agencies and organizations. Cognitech has more than 25 years of experience in image authentication and video and image enhancement. They cater to many government agencies. They offer different subscription plans to their customers and SubscriptionFlow provides them with recurring billing, invoicing, and payment management services.
25+ Years of Experience
11-50 Employees
A Privately Held Organization
Cognitech Customer Success Journey
The Challenges
Managing different data plans is not possible without an automated system. Cognitech wanted to offer its customers multiple subscription plans.
- To manage the subscriptions of monthly & yearly plans and track payment against these subscription plans.
- To provide Cognitech with safe and secure online payment methods so that recurring payments can be collected and the flow of revenue can be maintained.
- To devise a customized solution for Cognitech to manage its users.
Enhancing forensic images and videos require high-tech hardware and software. And Cognitech has excelled in coping with the fast-paced technological advancement. They needed a complementary system to manage subscriptions for their services, so they contacted the SubscriptionFlow team experts.
Requirements
Cognitech offers photogrammetry and video enhancement software subscriptions and SubscriptionFlow pinpointed the following requirements as per their business:
- A system to manage four (monthly and yearly) subscription plans and payment against these plans on a single platform
- A system that can process online payments smoothly and consistently
- Integration of payment gateways with the subscription management system to ensure the security of online payment processing
Subscription businesses offer their customers different subscription plans, and the need for an online automated system to manage these plans brought Cognitech to SubscriptionFlow.
Solutions
The teams from SubscriptionFlow and Cognitech conducted meetups to complete this project. And today, SubscriptionFlow offers the following solutions to Cognitech to come up with the expectations of its customers:
- A subscription management and payment processing system so that the Cognitech team can manage its four subscription plans.
- Hosted Payment Pages (HPPs) are integrated with the portal of Cognitech to ensure the security of transactions. PayPal and Strips gateways are also integrated to make sure that all transactions are secured.
- SubscriptionFlow has provided Cognitech with customized software to manage its customers.
Apart from the solutions mentioned above, Cognitech is using the SubscriptionFlow platform for reporting and analytics. The feature of analytics enables team Cognitech to monitor the performance of their business in the past to prepare for the future in a better way.
Implementation
SubscriptionFlow has completed and implemented the requirements of Cognitech. They were provided with the integrated hosted payment pages and the integration of payment gateways like Stripe and PayPal for the security of the customer information.
Since they offer different subscription plans, they want to give their customers the autonomy to manage their subscriptions. This is why they also wanted an automated system to manage the proration that SubscriptionFlow provides them with. SubscriptionFlow provided them with the integration of a customer portal module so that the Cognitech customers can also use the SubscriptionFlow Customer Portal Manager application that is customized as per the business requirements of Cognitech.
Looking Forward
Cognitech’s partnership with SubscriptionFlow has streamlined their subscription management and payment processing, integrating secure gateways like PayPal and Stripe, and providing robust reporting and analytics tools. This collaboration ensures seamless operations and enhanced customer autonomy, positioning Cognitech for future growth. By leveraging SubscriptionFlow’s expertise, Cognitech continues to excel in delivering advanced forensic technologies and a user-friendly subscription experience.