Initially founded in 1886 as Glad Tidings, Evangelical Action is Australia’s oldest continuous non-denominational periodical committed to promoting Biblical Christianity. The history of Evangelical Action is both rich and diverse, but is a consistent testament to both the strong evangelical character of the periodical over the 130 years of its existence, and the abundant graciousness of God.
Print and Media
11-50 Employees
Australia
Evangelical Customer Success Journey
The Challenges
Challenges The challenges that the teams of SubscriptionFlow faced while working to come up with an integrated business solution for Evangelical Action
- To customize the subscription management software to fulfill the magazine’s subscription management and subscribers’ handling needs of Evangelical Action.
- To provide subscribers with dedicated hosted payment pages for smooth and easy transactions.
- To ensure the security of transactions from the subscriber account.
Evangelical Action has readers worldwide and SubscriptionFlow curated the subscription management business solution for them to bill subscribers accurately and receive payments in time no matter where their subscribers are located.
One of the biggest issues for magazines and periodicals is to manage their subscribers because they are diverse. It is even more complex when there is more than one subscription plan. SubscriptionFlow had to provide them with a system where they could devise and manage subscription plans and billing & invoicing against these plans accurately.
Requirements
Evangelical Action is is Australia’s oldest continuous non-denominational periodical committed to promoting Biblical Christianity. For an automated system, the requirements given to SubscriptionFlow were:
- Automate subscriptions through a subscription management platform.
- To streamline payment processes.
- Get Hosted Payment Pages (HPP) for secured payment processes and transactions to process recurring payment processing.
Managing a number of subscribers manually is not easy and SubscriptionFlow has enabled the publication to leave this strain on the automated system and focus on the core business activities.
Solutions
The team from Evangelical Action reached out to SubscriptionFlow experts to discuss their business needs. Experts from both sides coordinated to find the solution for Evangelical Action.
- To provide a subscription management solution capable of managing annual and biennial subscriptions, they integrated hosted payment pages through SubscriptionFlow.
- Receive recurring payments from subscribers through hosted payment pages (HPP).
- Enable publication to make and maintain different reports regarding subscriptions for the periodical.
Evangelical Action has readers worldwide and SubscriptionFlow curated the subscription management business solution for them to bill subscribers accurately and receive payments in time no matter where their subscribers are located.
Implementation
The vision behind offering the automated subscription management software to Evangelical Action was to help them cater to the increasing number of subscribers. SubscriptionFlow has a responsive support team that is available to help clients during the process of implementation of the SubscriptionFlow subscription handling system.
The system is implemented to enable publication to offer its subscribers not only credit card payments but also manual payment methods through the hosted payment pages (HPPs). However, the manual payment method is only available for subscribers in Australia.
SubscriptionFlow offers integrated subscription management and payment handling software that ensures secure transactions of money from the customer account to the merchant account.
Looking Forward
SubscriptionFlow has used its resources to fulfill the business requirements of Evangelical Action. Today, they are running their business proficiently. Team SubscriptionFlow expects to further strengthen its relationship with EA.