Print Media Industry
10-15 Employees
Located in Santa Barbara, CA
Kamp Solutions Customer Success Journey
The Challenges
Kamp Solutions had many challenges besides subscription management, and team SubscriptionFlow helped them overcome these difficulties.
- Kamp Solutions was using a website management tool to host its websites. It made the process of subscription and lead catering difficult. Upgrading to another system requires data migration, import, and export.
- Another challenge faced by Kamp Solutions was segregating print and digital subscribers and ensuring print subscribers are getting the issue on monthly basis.
- Finally, they encountered issues with online payment collection, email automation, and lead management.
Kamp Solutions interviews the global community of entrepreneurs, pioneers, executives, and technological experts seeking a solution to the pressing global challenges of sustainability. It needed a solution that caters to the growing number of magazine subscriptions, shipping of printed magazines, recurring billing and payments of hundreds of subscribers, and lead management.
Requirements
Kamp Solutions had to shift its system from Squarespace to SubscriptionFlow. Our team of experts had to work on the following requirements to offer them a working business solution:
- A cloud-based system that automatically manages subscriptions
- Hosted payment pages (HPPs) to collect payments in local currencies from subscribers
- An automated email workflow to save time and energy wasted otherwise with the manual reporting and subscription management.
Kamp Solutions needed a solution that not only helps in managing subscriptions for the digital and print versions of its magazine but also simultaneously assists the Kamp Solutions team with efficient and timely shipping of printed versions and collecting payment.
Solutions
People from Kamp Solutions reached out to the team of experts at SubscriptionFlow seeking solutions to their overwhelming subscriber management. After a series of interviews and sessions, Team SubscriptionFlow offers the following solutions.
- Hosted payment pages and Check-out page with the integrated payment gateway of SubscriptionFlow for payment processing.
- To deliver a print version of Kamp Solutions magazine, SubscriptionFlow provided them with sorted, organized, and detailed shipping reports.
- For recurring communication and lead management, we provided them with email integrations for automation and lead management.
In addition to the solutions mentioned above, SubscriptionFlow provided Kamp Solutions with many other solutions associated with the push-marketing, lead generation workflow, data import & export, and payment collection from SubscriptionFlow hosted payment pages.
Implementation
SubscriptionFlow has completed and implemented the requirements of Kamp Solutions. It offers Kamp Solution comprehensive services from lead generation and subscription management to print version shipping and payment collection. Their readers can effortlessly select the magazine version they need and create a subscription.
Another solution that Kamp Solutions sought was automatic lead capture, sorting, and allocation. For this, SubscriptionFlow offered them the hosted lead page that empowered their marketing. Since Kamp Solutions offers two types of subscriptions—print and digital magazines— Magazine shipping is a critical part of print magazine subscription management. Tracking the dispatch process was difficult for their team.
SubscriptionFlow helped them smoothen the shipping process by offering customized and ready-to-use shipping reports. It contains all the essential information that Kamp Solutions required about its subscribers.
Looking Forward
By using all resources available at SubscriptionFlow, we have fulfilled all requirements stated by the Kamp Solutions teams and rendered a system that efficiently manages their subscription, keeps track of new lead, and efficiently collect payments from subscribers. Also, they are efficiently utilizing email templates provided by SubscriptionFlow to optimize their inbound marketing strategy. To ensure agility, the SubscriptionFlow team conducted periodic meetings to ensure the system catered to every need in a highly customized way.