Triniteq's POS Management with SubscriptionFlow

Since implementing SubscriptionFlow, Trinitq has observed swifter transactions, increased customer satisfaction, and more seamless subscription management.

triniteq dashboradd

Before
SubscriptionFlow

  • They utilized spreadsheets to oversee and manage their customer data.
  • Triniteq’s operations were marred by inefficiencies and lack of visibility.
  • They struggled to accept payments before payment gateways were integrated for them.

After
SubscriptionFlow

  • Triniteq opted for the automated system and customer self-service portal as well.
  • Automation brought visibility and clarity to business operations.
  • Xero and GoCardless integrations streamlined accounting & finance operations.

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Triniteq is a B2B SaaS platform specializing in providing Point of Sale (POS) systems, with a particular focus on catering to businesses in the hospitality industry. Their objective is to assist cafes, stores, and restaurants in optimizing both customer experience and revenue.

Having been founded in 1997, Triniteq played a pioneering role in promoting the widespread use of handheld ordering devices worldwide, thereby setting a significant industry standard. However, over time, Triniteq faced challenges in establishing its presence among SaaS POS retailers.

The Challenges

The customer experience equation encompasses a range of variables, including brand reputation, customer retention
rate, as well as the business’s bottom line and growth potential. To elevate the checkout experience, enhancements
must be made on all of these fronts.

In addition to the imperative for improving the customer experience, Triniteq encountered
the following challenges:

  • Customer data was handled through spreadsheets, resulting in inaccuracies and manual data entry errors.
  • The accounting process was weak due to the absence of a dedicated platform or software for accounting operations.
  • There was an urgent requirement for a top-tier payment gateway to ensure the smooth flow of cash into the revenue stream.

The Solution

Upon reaching out to SubscriptionFlow, Triniteq engaged in extensive discussions and meetings with our team of experts to ultimately design a tailored subscription management solution for their business.

Triniteq now leverages the following features of the SubscriptionFlow platform:

  • The self-service portal (SSP), enabling their end customers to autonomously manage and update subscriptions.
  • Customer checkout pages designed to enhance the customer experience, streamline online purchases, capture payment details, and confirm orders.
  • Seamless integration of SubscriptionFlow with GoCardless, facilitating the processing of online payments for Triniteq.
  • Furthermore, Triniteq has integrated our subscription management system with Xero, optimizing their accounting operations.
With an inclusive range of subscription features and seamless integrations with various platforms and
applications, Triniteq now enjoys an ultimate solution that continuously propels their business towards
success.

Implementation

In our collaborative partnership with Triniteq, we embarked on a journey to elevate their POS offerings by incorporating our self-service portal, integrations, and automated subscription management solutions. This implementation has not only streamlined their operations but also heightened the level of customer experience, enabling Triniteq to concentrate on their core strength: delivering exceptional point-of-sale solutions.

  • FOUNDED

    1997
  • COUNTRY

    US
  • INDUSTRY

    Information Technology & SaaS
  • COMPANY SIZE

    11-50 employees

Looking Forward

The SubscriptionFlow team remains steadfast in our commitment to fostering innovation and driving growth as Triniteq’s trusted technological partner. Together, we envision a future where our collaboration continues to empower Triniteq with cutting-edge technologies, ensuring its leadership in the POS market. We hold a resolute dedication to quality and are optimistic about the boundless possibilities that await us.

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SubscriptionFlow

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