Churn
Billing Performance Metrics That You Must Track to Maximize Revenue for Your Subscription Business
Maximizing recurring revenue, increasing sales, retaining customers, and achieving all such business targets is the dream of every subscription business retailer. But what about the way to […]
Key Insights into SaaS Churn Benchmarks to Maximise Revenue
Churn is a topic that always demands the attention of the SaaS world because most businesses flounder because of an unmanageably high churn rate. While it is important to grow your business at a […]
From Headlines to Attrition: A Churn Analysis of Newspaper Subscription Trends
People do not read as much as they used to. You would have heard this fatalistic truism many times before to the point where you do not even need convincing to believe that yes, people do not read as […]
Gross Churn: The Hidden Impact of Lost Customers on Your Business Revenue
A steady stream of revenue, onboarding of continuously coming new customers, and business expansion opportunities: is this sufficient to call it the ‘business success’? Well, absolutely not! […]
Logo Churn Survival Guide: 5 Effective Strategies for Fostering Customer Loyalty and Growth
If statistics show that only one in every 26 unhappy customers actually files a complaint, then what exactly do the remaining 25 people do? At some point, they churn—if they cannot fix their issue […]
Designing a Customer Cancellation Survey – Reducing Churn
Does your customer journey end when a customer cancels their subscription? Well, if it does, you’re making a big mistake! You should never let a customer leave without telling you why they’re […]
5 Ways to Minimize Customer Churn in Small Business Settings
If you’re a business owner, you are probably aware of the prevalent phenomenon of ‘Churn’. One of the biggest challenges that small businesses face today is retaining customers, given the […]
The Roadmap to Success: The Customer Retention Dashboard
Any business offering subscriptions knows the importance of effectively retaining customers to achieve sustainable growth. While marketing and sales efforts may convert leads into paying customers, […]
Churn Demystified: How Churn Dashboards Uncover Hidden Customer Behaviour Patterns
Imagine you have a crystal ball in hand that shows the future of your subscription business where you can see customers leaving. Horrific! Right? But for subscription businesses, churn is an […]
The Art of Sustained Growth: Decoding eCommerce Churn
For eCommerce business owners, there’s nothing quite like the heartbreak of losing a customer who took a chance on your business and then decided to leave for good. As inevitable as churn is in the […]
Effectively Deflect Churn: Demystifying Churn Indicators
Growth is hard. Specially in today’s fiercely competitive subscription landscape. With readily available information, a growing list of competitors, and the importance of customer referrals and […]
Churn Deflection Model to Fix Your Leaking Bucket
Customer dissatisfaction, the poor performance of KPIs like MRR, ARR, and LTV, and negative impacts on bottom lines indicate a leaking bucket. A leaking bucket means a company’s customers keep […]