Customer Experience
What is Zendesk Used For? A Comprehensive Guide
Customer satisfaction plays a pivotal role in company success. Businesses nowadays, especially SaaS companies, are on the hunt for tools that can help them streamline their workflow and improve […]
Is AI Customer Support the Future of SaaS?
Artificial Intelligence or AI has been an industry-wide transformative force. With AI it is now possible to execute complex tasks that once required human intervention. Working with large quantities […]
Guide on Customer Lifetime Value (LTV) for SaaS Businesses
First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a […]
Maximize Revenue with the Customer Engagement Model
How do you keep increasing your revenue in a marketplace that has reached its point of saturation? Dating apps like Tinder and Bumble, especially in wealthier countries like the US and France, have […]
Mastering Renewal Management: Strategies for Sustained Success
SaaS renewal management refers to the strategic process by which Software as a Service (SaaS) companies manage the renewal of their customers’ subscriptions or contracts. In the SaaS business […]
Choosing Wisely: Quote to Cash vs. CPQ for Your Business
In the initial stages, many businesses handle proposals with legacy software such as Microsoft Word to draft & share documents, and Microsoft Excel for data management, analytics and proposal […]
The Roadmap to Success: The Customer Retention Dashboard
Any business offering subscriptions knows the importance of effectively retaining customers to achieve sustainable growth. While marketing and sales efforts may convert leads into paying customers, […]
Turn Loss into Gain with the Right Customer Exit Survey Strategy
Losing customers is painful. There are no two ways to feel about it. However, this loss also presents a unique opportunity to drive business success through an effective customer exit survey […]
What Is User Activation In SaaS? How To Track Trial Account Activation With SubscriptionFlow
User activation is getting customers to take action in a software-as-a-service (SaaS) application. It can be referred to as “activation”, or in some cases, it can be defined as a crucial step for […]
What Should Be Your Win Back Strategy to Make Your Retention Magnet Stronger
Your marketing team spends time attracting potential leads. In the next stage, sales executives to sales representatives are involved to convert these customers. Then a team of experts play the role […]
How To Improve Your Net Dollar Retention Rate In SaaS?
In 2022, the global software-as-a-service (SaaS) market is worth USD 157.05 billion, up from USD 85.36 billion in 2019—a Compound Annual Growth Rate (CAGR) of 14 per cent, according to Gartner’s […]
SaaS Customer Retention Strategies In The Wake Of Recession
As we all know, recessions are a part of the business cycle. And while we can’t predict when the next recession will hit, we can prepare for it. In 2023, it is expected that the next recession […]