Customer Experience
Customer Retention Report 2022 with SubscriptionFlow
Today, all businesses are facing difficult times and fostering customer loyalty is no more easy, still, customer loyalty is the need of the hour. But why do we talk about the loyalty of customers […]
Account Activation Optimization—Is Customer Activation Software For SaaS A Game Changer?
Customer activation is getting customers to start using your product or service. This activation can be a trial, freemium, or even premium. It’s a vital part of the customer lifecycle, and […]
Increase Your Conversion Rate & Get More Value from the Traffic
Though many subscription-based companies are keeping ‘retention’ as their point of focus, the team SubscriptionFlow believes in the equal importance of ‘conversion.’ If leads do not convert, […]
How Businesses Can Improve SaaS Customer Engagement
SaaS companies live and die by their customer engagement. If customers are unhappy, they will churn. If they are only mildly satisfied, they will not become advocates or evangelists for your product. […]
If You Want to Increase Your Product Stickiness, Then Observe Customer Activation Metrics
Marketing teams input their sweat and blood to convince customers to try your product or services. Likewise, sales teams are on their toes till they convince the customer to make a purchase. However, […]
What You Need To Know About Customer Account Management For SaaS Companies
As a SaaS company, one of your business’s most critical aspects is providing excellent customer service. Your customers should feel like they are your top priority, and you should always work […]
How SubscriptionFlow Helps SaaS and Subscription Business Market To Gear Up for Recession Calls
As per statistics, 78% of adults all over the world are using subscriptions. Also, more than 50% of the revenue of world is generated by businesses that are operating on the subscription business […]
Are Your Customers Delivering You Enough? If Not, Work on Your Expansion Revenue Strategy
The two most important factors that affect the flow of recurring revenue are customer churn rate and customer acquisition. Both are considered KPIs that depict the performance of a SaaS business. The […]
How Customer Self-Service Portal Resolves Your Support-Related Woes
Today, CEOs, directors, CFOs, or any other business executives do not hold all the control of a business, but the customer base itself is in charge of a business. Especially, in the subscription […]
How to Redo Your Strategy to Hook & Book Your Customers in the Insurance Industry
All insurance companies have certain specific growth goals, however, the strings of these goals are connected with the insurance customers. It is for sure that more are the customers, more will be […]
Self-Service Payment Portal: Digitally Empower Your Clients and Simplify Account Access
Self-service portals for merchants and customers have become an integral part of the eCommerce and subscription businesses. The configuration of a user-friendly portal is as important as delivering a […]
Customer Self-Service Portal for SaaS in 2022: Self-Service Over Human Touch and Customer Support
Research shows that 70% of the users look forward to the companies who offer customer self-service portals as they provide ease of use and access to them. Customer self-service portals have become […]