Customer Experience
Customer success vs customer support vs account management: Understand the Roles in Customer Success
In customer success, there are multiple roles involved to carry out all the processes to achieve the customer success. The teams and management of all the roles are onto a single goal i.e., to […]
It Is High Time to Work to Attain a Good NPS Score
A good Net Promoter Score (NPS) is when the number of promoters for your SaaS subscription business is more than the number of detractors (promoters are those customers who suggest your services or […]
What is Net Promoter Score, How to calculate NPS, and Why is it Important in SaaS?
One cannot grow without feedback… The same goes for SaaS businesses. NPS SaaS score helps businesses to optimize their revenue and retention goals. In business, word-of-mouth marketing and customer […]
10 Most Important Customer Success Metrics for SaaS Subscription Businesses
Customer success metrics are the key to scrutinizing your company’s performance, goals, and objectives. Without metrics, the business can face several obstacles in viewing the paths to growth […]
A Guide to Understand Customer Success Playbooks-Grow Bottom Line for Your Subscription Business
To meet the company’s target and milestones of achievements, it is vital that the customer success team is fully equipped with tools. For every SaaS business, customer success is key to the success […]
Reduce Subscription Churn Rate with Customer Health Score in SubscriptionFlow
For SaaS and subscription businesses, one of the most challenging tasks is to keep the churn rate in control whilst not letting it exceed the usual limit. Reducing churn is closely interlinked with […]
Six Proven Customer Success Strategies for SaaS Subscription Businesses using SaaS Subscription Management Software
For SaaS subscription businesses, attaining customer success might not be a walk in the park. To rescue it and make it achievable, customer success strategies for SaaS subscription businesses will be […]
Important SaaS Customer Retention Metrics for Subscription Businesses
Compared to other business models, subscription-based businesses are perhaps the most complicated ones. Apart from the hassle of processing recurring billing and countless payments, the idea of […]
Advantages of Offering Self Service Portals for Your Subscribers
There are many perks of using a subscription management platform. Especially one that gives you state of the art features as well as the liberty to integrate anything you want. Since these features […]
Building the Customer Success For Different Subscription Businesses & Finding Factors That Help In Retaining It
If customer is the sun, then subscription companies are just like planets that are bound to rotate around the sun. However, the force that maintains the subscription universe is customer success. […]
An Ultimate Guide To Managing Your SaaS Product Experience And Its Impact On Overall Subscription Business Growth
The subscription business model is one of the most customer-centric business models that you can find. The customer experience (CX) provides those sound foundations on which you can erect the […]