What is Health score?
What is Health Score?
The customer health score is a metric that shows the probability of a customer to grow, stay consistent, or churn. Customer success leaders use it to predict how the business relationship with a customer can change over time. To be precise, it is a metric that helps a SaaS business assess the relationship with a customer – whether they’re in danger of churning or, on the contrary, ready to upgrade to a higher plan.
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