This privacy policy applies to those who visit subscriptionflow.com as well as customers, excluding end-users of our billing and subscription platform, tools, and services that are owned and operated by SubscriptionFlow Inc. (“We”, “Us” or “Our”). Thank you for choosing to be part of our community. We are committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at [email protected]. This privacy policy describes how SubscriptionFlow collects, uses, and shares the personal information you provide to us. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our products and services shall be limited to the purpose of providing the products and services for which our customer has contracted with SubscriptionFlow.

If there are any questions regarding this privacy policy, the practices of this website, or your dealings with this website or in relation to any privacy or data protection issues through the above email address [email protected].

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms.
For our Terms and Conditions, please visit the  Terms of Service . Key Terms of Our Privacy Policy

WHAT INFORMATION DO WE COLLECT?

Personal Information Provided by You We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

Account Information

We collect names; phone numbers; email addresses; mailing addresses; job titles; usernames; passwords; contact preferences; and contact details.

Billing Information

We collect billing addresses; debit/credit card numbers; account number; account passwords; and other similar information.

Credit Card Information

We collect credit card information such as First Name, Last Name, full PAN, and Card Address.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

WHY DO WE COLLECT THE INFORMATION?

In most cases, we collect your information based on your intention to avail of a particular service from us or to make a payment transaction using our platform. We process your information with your consent or with the need to perform a contract that we may have with you.

Therefore, our processing in many cases occurs based on your consent or the need to perform a contract that we may have with you (also on behalf of your end-users). However, in addition to the collection based on consent, there are other bases on which we may collect or process your information. These are as follows:

  • To manage user accounts
  • To send administrative information to you
  • To protect our Services
  • To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
  • To respond to legal requests and prevent harm
  • Manage Your Accounts
  • To deliver and facilitate the delivery of services to the user
  • To respond to user inquiries/offer support to users
  • To send you marketing and promotional communications
  • For other business purposes

DO WE USE COOKIES?

The information we collect includes:

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files.

Device Data

We collect device data such as information about your computer, phone, tablet, or another device you use to access the Website.

Location Data

We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website.

DO WE SHARE YOUR INFORMATION?

We do not sell, trade, or otherwise transfer to outside parties your personal information. We will share your personal information with third parties only in the ways that are described in this privacy policy. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Service Providers

We may provide your personal information to third-party services providers companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Obligations

We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If SubscriptionFlow is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

WHAT ARE YOUR PRIVACY RIGHTS?

Some regions (like the European Economic Area), you have certain rights under applicable data protection laws.

These may include the right;

(i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you are a resident of California, you are guarded by the California Code of Regulations.

If you have questions or comments about your privacy rights, you may email us at [email protected].

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected].