customer
What You Need To Know About Customer Account Management For SaaS Companies
As a SaaS company, one of your business’s most critical aspects is providing excellent customer service. Your customers should feel like they are your top priority, and you should always work […]
Red Flags Signaling Customer Churn for SaaS And Require Immediate And Utmost Attention
Add some customer care, a few discount options, and a customer-centric pricing strategy, and there you go with the recipe of customer retention and churn management. Is that enough to treat churn? […]
Important SaaS Customer Retention Metrics for Subscription Businesses
Compared to other business models, subscription-based businesses are perhaps the most complicated ones. Apart from the hassle of processing recurring billing and countless payments, the idea of […]